Pricing, Cancellation & Refunds
This page explains the payment rules that appear alongside the price and credit amount shown before checkout. It is designed to make the cost, renewal and support process clear before you purchase.
Last updated: 29 October 2026
What you see before payment
Capafy AI shows the selected plan or credit pack, price, currency, credits or monthly allowance and, for subscriptions, the billing cycle before you enter Stripe Checkout. Taxes, if any, and Stripe’s final checkout presentation are shown there. With Apple Pay, the amount due today is shown under the button and again in the Apple Pay sheet before you confirm. Do not complete checkout if the displayed price or terms are not what you expect.
Credits and video pricing
Generation credits are deducted only for a submitted request at the displayed cost. A template may show a combined credit cost for preparation and generation. Model, duration, resolution and reference choices can change the cost; Capafy AI shows the current quote before you generate.
Failed generations
If a paid generation fails after submission, Capafy AI automatically returns the credits for that failed request to the applicable account balance. A safety rejection or incompatible input is shown before or during processing and may not create a charge. If you see a completed charge or deduction that does not match the record, contact support@capafyai.io with the account email and the relevant order or generation details.
Subscriptions and cancellation
Subscriptions renew until cancelled. You can open the billing portal from your Capafy AI account to cancel a renewal or manage billing details. Cancellation normally stops the next renewal while access continues through the period already paid for, subject to the terms shown at checkout and applicable law.
Refund requests
After a credit pack is delivered or a subscription allowance is used, payment reversal may not be available because compute and provider costs are incurred. We review duplicate charges, billing errors and eligible requests case by case, and will honour mandatory consumer protections that apply to you. Contact support@capafyai.io before filing a payment dispute so we can review the account record.
No hidden charges
Capafy AI does not charge a separate fee beyond the price shown for the selected product in checkout. Do not share your Stripe or Capafy AI credentials with anyone.